The Key to Water Management -- Putting People Before Pipes - A Historical Evolution

Novant Case Study - LP


Case Study Summary

Novant Health and Phigenics have partnered together to capture lessons learned through water management program development and implementation. A major lesson learned through the process was the importance of putting people before pipes. The story begins with a historical perspective of the reasons Novant Health proactively pursued an enterprise-wide comprehensive water management program prior to industry guidance publications. Topics addressed in the case study include:  how to build a culture of education in water management, the importance of data-driven decisions, recognizing the need for continuous improvement, how to address areas of opportunity in a mature water system, the impact of COVID-19, and best practices for proactively addressing hazards. The case study breaks down the reality that water management can be simple and uncomplicated when guided by a 7-step approach. Readers will understand the radical impact that individual water management teams members can make when they are educated, engaged, and accountable.


Key Takeaways

  • A description of the process Novant used to implement an industry-standard aligned water management program both on a system and local level.

  • Methods Novant employed to operationalize the water management program, including education of the water management team and insisting on individual engagement and accountability. 

  • A process of continuous verification and validation of the water management program that led to continuous improvement through the discovery of opportunities for efficiency and safety.

  • An illustration of the tools developed to recognize areas of improvement within the WMP and how to act accordingly.


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More about Novant Health

Novant Health is a four-state integrated network of physician clinics, outpatient centers, and hospitals. Its network consists of more than 1,600 physicians and 29,000 employees at more than 640 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics. Novant Health services more than 4 million patients annually.


More about Phigenics

Phigenics does not sell chemicals, disinfection devices or remediation services. Instead, we offer defensible, independent third-party advice. If you have specific questions please give us a call at 844.850.4087 or email: